WHY YOU SHOULD CONSIDER CHANGING SERVICE COMPANIES

Many businesses are keeping their used copiers at the end of the lease instead of trading them in.  This is because the copiers often still work well and meet their needs.  They figure their only expense will be a maintenance agreement to keep it going especially since it is now five years old and has some wear and tear.   That's a smart strategy except you may end up paying too much for a maintenance agreement if you get it from the person who originally sold you the copier.  First of all, they aren't going to be happy that you chose not to upgrade.  After all, that would have locked you in for another five years with a steady stream of service and toner revenue.  Plus you are now going to get used copier rates for a copier that has a lot of copies and prints on the meter.   So before you commit to a maintenance agreement with cancellation penalties call us and make sure you're getting a fair deal.  Our used copier rates are similar to new copier rates.  Plus I … [Read more...]

WHEN IT’S BETTER TO HANG ONTO THAT OLD COPIER

A lot of new copier models are replacing perfectly fine models every two to three years and the new models are not as reliable. I'm not going to mention brands so it doesn't sound like I have an 'axe to grind'. However, I find this perplexing. In the old days upgrades usually had some improvements which is why new models were always welcomed by the resellers. I have some theories on this. The first one I hope isn't true; and that would be that if a copier was 'bullet proof' customers wouldn't want to upgrade. I noticed this trend the past few years. Customers would get to the end of their lease and realize the copier was perfectly fine and decide to keep it. Models before that were not so robust so most people were glad to be at the end of their lease so they could trade it in. To be blunt; the Japanese have to keep their factories in China humming. This means built in obsolescence and consistent upgrades. This is also good for the dealer since they count on a new sale when someone … [Read more...]