A lot of today’s service issues are print or scan related.  In most cases the problem is not caused by the hardware which is your copier/MFP.  A quick way to check this is to reboot your copier/MFP and reboot your PC.  If the problem persists the first phone call should go to your IT person […]

A common service call is someone getting lines on the copies or when they scan.  This is something you can easily fix yourself.  When you lift the automatic document feed up out of the way you will see two pieces of glass.  A large one for book copying and a long thin piece of glass […]

First of all, if you hate the copier it may be the servicing agent.  Try a different company and see if things improve.  If you have a maintenance agreement read the fine print and see when you can get out of it without paying a penalty. It your copier is having a funky day try […]

We always provide a surge protector with the copiers we sell because most people think a power strip is a surge protector.  It’s not.  It’s easy to confuse the two and I’ve done so myself.  We go to a box stores to buy a PC or something and see the section with power strips and […]

A good rule of thumb is to use it on older copiers.  The older the copier, the more time the generic toner manufacturers have had to perfect their product.  The newer the copier is, the better to use OEM toner.  Now there are exceptions to everything so if you want to change from OEM to […]

Many times people call in for service because they are getting lines on the copies or scans.  Here are some tips to save money.  You may have a dirty slit glass and here’s what to do. Is the line just on the copies or does it show up on the prints as well?  If it’s […]

Don’t mix generic toners. A lot of people with used copiers don’t have a maintenance agreement which usually includes toner in the lease. So they go to the internet and buy the cheapest toner available for their model. This is okay but there are a few rules to follow. First, it is okay to mix […]

A very common service call these days is for scanning issues. However, in most cases the problem is with the network or pc settings or even the email. People don’t like hearing this but is rarely the hardware causing the problem. One quick way to check that is reboot both the copier/MFP and the PC. […]

Many people complain about the high costs associated with color printing. The solution is to put some account codes in the copier control panel. Most people don’t even know about these. You may need our help setting it up but essentially it means people have to put it in a pin before they have access […]

Here is the cardinal rule for toner. You can mix generic toner with OEM toner but you can create copy/print quality problems if you mix generics. That’s because generic toner companies base their engineering on OEM toner. In other words, if you put in a generic brand that’s different than the generic already in there […]